Scotrail’s service score sinks as furious passengers take a kick in the wallet
By Bill Heaney
New figures from the Office of Road and Rail reveal that just 87.9% of services across Scotland were on time during the second quarter 2018-19.
As well as a sharp drop from the previous quarter’s figures of 90.3%, it is also the worst punctuality that has ever been recorded since 2005/06.
At the same time, the reliability of trains on the network is getting worse, with 3.2 per cent of trains cancelled or significantly late. This is the worst reliability has been during since 2002/03.
To make matters worse for long-suffering passengers, ScotRail have announced that they are scrapping their popular Kids Go Free scheme leaving parents across the country facing an increased cost to their travel.
And, as we step into the New Year, ticket prices are set to rise by 3.2% putting passengers even more out of pocket.
She told The Democrat: “This is a triple whammy for passengers, not only is the reliability and punctuality of the train service getting worse, ScotRail is scrapping their Kids Go Free scheme and increasing ticket prices.
“At the end of last year, passengers from Dumbarton, Balloch and Helensburgh were subject to constant delays and cancellations with many people regularly late for work, college and university – if they made it at all.
“It is clear that ScotRail is not providing a value-for-money service for people across the country.
“It is time that the Scottish Government stepped in and demanded an improvement in performance.
“Rail fares have increased by an average of 3.1% in England and Wales – and almost 3% in Scotland – despite a raft of issues on the network in 2018.
The rail industry says 98p of every pound spent on a ticket is invested back into the network.
But the new price hike was called “yet another kick in the wallet” by campaign group Railfuture.
Transport Secretary Chris Grayling said the government had made a “record investment” in rail.
Labour leader Jeremy Corbyn condemned the increase as a “disgrace” and said it “drives people away from public transport”.
Mr Grayling also announced that a new railcard extending child fares to 16 and 17-year-olds in full-time education or training will be available by September.
But his ameliorative measures may not come into play in Scotland, where Michael Matheson is Transport Secretary in the SNP government.
A discount railcard for 26 to 30-year-olds went on sale at 12:00 GMT. Like the existing card for 16 to 25-year-olds, it costs £30 and reduces fares by a third.
Initial demand for the new railcard was high – Network Rail’s online queuing system showed wait times of more than an hour.
Fares in London will stay the same after a decision by Mayor Sadiq Khan to freeze Transport for London prices.
Protesters – and there were plenty of Scots accents amongst them – made their voices heard at London’s Kings Cross during the morning commute
Campaigners held protests against rises elsewhere outside stations across the country.
The BBC is reporting that the rise in England and Wales – the highest since January 2013 – will see the price of some annual season tickets go up by more than £100.
ScotRail defended its average increase of 2.8%, despite breaching its performance targets with cancellations throughout November and December.
The company said its fare rises were lower than in England and Wales, adding that it was investing “millions of pounds to build the best railway Scotland has ever had”.
Analysis from the Labour Party of more than 180 UK routes claimed that since the Conservatives came into power in 2010, the average commuter is paying £786 more for their annual season ticket.
The increases come despite one in seven trains being delayed by at least five minutes in the past 12 months – the network’s worst performance since September 2005, according to the Press Association.
Chaos caused by new timetables from Northern and Govia Thameslink added to problems of extreme weather, strikes and signal failures hitting routes across the country.
Shadow transport secretary, Scotsman Andy McDonald MP, said the latest increases were “an affront to everyone who has had to endure years of chaos on Britain’s railways”.
Around 45% of fares are regulated by government, and capped at July’s retail price index inflation figure – 3.2%. Other increases are decided by the train companies.
Transport secretary Chris Grayling blamed unions for threatening a national strike when the government offered to use a lower measure of inflation for fare increases in return for smaller pay rises.
Mr Grayling told BBC Radio 4’s Today programme: “The reality is the fare increases are higher than they should be because the unions demand – with threats of national rail strikes if they don’t get them – higher pay rises than anybody else.”
Mick Cash, general secretary of the Rail, Maritime and Transport Union, said it was “scandalous” that Mr Grayling was trying to blame rail workers for problems “caused by privatisation of the railways”.
Poacher turned gamekeeper Robert Nisbet, a former transport correspondent, who is now regional director of the Rail Delivery Group, said investment was at its highest level since the Victorian era and “that money has to come from somewhere”.He said by 2021 there would be 7,000 new carriages across the country and 6,400 new services.
The UK’s railways are predominantly funded by customers’ fares: last year’s figures from the Office of Rail and Road show they yield £9.7bn, while the government provides £6.4bn – excluding loans from Network Rail.
However, almost a third of the government funding was given specifically to the HS2 high-speed rail project.
Campaign group Transport Focus said only 45% of passengers were satisfied with the value for money of their tickets.
Chief executive Anthony Smith told the BBC: “The industry should be becoming more efficient and that efficiency should be passed back to passengers to reflect a poor year.”
The Department for Transport has commissioned former British Airways chief executive Keith Williams to carry out a review of Britain’s railway network – including fares.