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MEDIA: Growing disquiet over ‘increasingly ludicrous complaints’ being investigated by IPSO

By Hamish MacKay

An English award-winning former news editor has entered the debate on growing disquiet over ‘increasingly ludicrous complaints’ being investigated by the Independent Press Standards Organisation (IPSO).

Bob Haywood, who was news editor of Birmingham’s Sunday Mercury for close on 20 years, has shared his concerns over the time of UK regional newspaper editors being taken up by ‘palpably absurd’ complaints to IPSO.

Haywood spoke out after HoldTheFrontPage (HTFP) reported on a complaint made by Gordon McDaid against the Greenock Telegraph, which was rejected by IPSO, in which McDaid claimed his privacy had been breached when the daily newspaper covered a road crash in which he had been involved and a photograph revealed his name and telephone number on the side of his van.

In its successful defence, the Greenock Telegraph pointed out that McDaid had written his name and telephone number on the side of the van and said these details would have been seen by anyone who passed the collision. However, it still removed the story from its website as a ‘gesture of goodwill’.

Haywood told HTFP: ‘Is it me – or are the complaints to IPSO getting barmier by the week? Your report of the regulator’s ruling on a piece in the Greenock Telegraph made me choke on my cornflakes. At least IPSO seems to be getting it right by throwing out these increasingly ludicrous complaints but it must be having a drip-drip effect on editors. It is troubling that the Greenock Telegraph removed the online story as a gesture of goodwill. Goodwill to whom… the nutty complainant presumably? When I was news editor of the Sunday Mercury I handled dozens of complaints. If we’d had a complaint like the one involving the Greenock Telegraph, we would have made a gesture to the complainant – but of the two-fingered kind’.

He added: ‘I have no wish to overcomplicate this, but does IPSO have the powers to tell complainants to pee-off if the complaints are palpably absurd, as in this latest example. This would save the times of their investigators and that of harassed editorial managers at the complained-of titles who have to keep a straight face and respond to [the complaints]’.

HTFP points out: ‘In a rare move, Bournemouth Echo editor Diarmuid McDonagh has also publicly criticised a totally spurious complaint his newspaper has dealt with recently. And as far back as 2017, then Daily Record editor Murray Foote was complaining that the workload caused by dealing with IPSO complaints was burdensome and that journalists were having to jump through hoops to prove we are correct‘.

In its annual report for 2020 – the most recent available – IPSO revealed it investigated only 496 out of 30,126 complaints raised. The watchdog found 29,377 complaints were not in its remit, with 24,270 not raising any possible breach that would merit investigation. The previous year, it probed only 621 out of 9,766 complaints made.

An IPSO spokeswoman said: ‘Anyone can make a complaint to IPSO about editorial material or journalistic behaviour that they think breaches the Editors’ Code. Last year IPSO received over 30,000 such complaints. IPSO is conscious of the need to focus investigation and mediation efforts on complaints that are potential breaches and is fully committed to upholding the high standards set by the Editors’ Code in a proportionate way’.

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