Inspectors praise Crosslet House staff for their excellent care

Crosslet House

Care home residents, staff and day clients at Crosslet House, Dumbarton.

West Dunbartonshire Health and Social Care Partnership (WDHSCP) staff at Crosslet House and Day Services have received an outstanding first report from the Care Inspectorate.

The care home, which provides both residential and day services to older people in West Dunbartonshire, was graded very good in all areas inspected for both services.

Inspectors praised residential staff for the quality of care and support provided to residents.  They also highlighted flexible meal times which gave residents greater choices. The partnership between the home and local nursery and primary school was also commended for helping residents connect with their community.   The home’s activity coordinators were praised for their enthusiasm and for providing a range of stimulating activities and outings for residents.

Inspectors were impressed with the layout of the home, including the fact that residents have their own spacious bedroom with wet floor shower and toilet facility. The views residents enjoyed of the outdoor space were also noted in the report.

Inspectors said staff promoted independence and a caring environment for residents. Residents were happy to discuss with the inspectors how happy and settled they were in their new environment and praised the manager for her leadership and for building a management team supported by excellent care workers.

Inspectors praised the quality of care and support offered to residents who attended day services, in particular the daily activities which are carefully planned to ensure people’s choices and wishes are respected.  Staff were praised for offering and promoting a safe environment where visitors had the confidence and encouragement to join in activities which are led by staff who had the knowledge and experience to support visitors.

The inspection team received feedback from a number of residents during their visit.  These included:

‘The staff work very hard’

‘The food is lovely I always enjoy my meals’

‘I like living here I’m comfortable’

“My mother is very happy to be here. The staff are very good and very caring. Lovely people so kind and treat my mother with respect”

“Very happy with the care”

“There is excellent hard working staff here that do their upmost to keep us active and entertained”

Councillor Marie McNair, Chair of WDHSCP Audit Committee, said: “This is an excellent first report for the management and staff at Crosslet Care Home. It is very clear both residents and day service visitors are receiving a wonderful inclusive service which is helping them to lead healthy and active lives. This report is testament to the hard work and commitment of our dedicated staff and it is pleasing to see inspectors praising their care and support in the report.  I would like to congratulate everyone at the home for this excellent inspection.”

Allan Macleod, vice chair of WDHSCP Audit Committee, said: “This report is true recognition for everyone connected with Crosslet House.  Both residents and day services visitors are being nurtured, and encouraged to lead active and fulfilling lives with the support and guidance of our dedicated staff. I would like to thank everyone at the home for their part in achieving this great report.”

The new build Crosslet House Care Home in Dumbarton was handed over to West Dunbartonshire Council on 28 April 2017, according to a report from the Director of Social Work.

A period of outstanding works was completed and furniture and fittings were brought into the building in preparation for residents to move in.

The first residents moved into Crosslet House on 7th June 2017, with phased transfer of residents from the old Dumbarton care homes was completed on 23rd June 2017.

There are currently 70 residents at Crosslet, with capacity to increase occupancy to 84 residents.

The design of the building provides an opportunity for residents to spend time in their flats, whilst coming together in shared spaces to meet others and engage in activities.

The day services area of Crosslet House provides the flexibility of activity areas, dining areas and break out spaces, which fits with the modern day services model providing opportunity for choice both within the building and in the local community.

The new Clydebank Care Home and Day Service should be open in Spring 2020, when the three residential homes and two-day care services in Clydebank will migrate into the new building, with similar models of service provision to that of Crosslet House.

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