Vale Hospital and health centre and Clydebank Health Centre. Dumbarton HC above.
By Gillian Morrison
NHS 24, Scotland’s provider of the 111-service, is asking the public to be mindful that there may be changes in the opening times of healthcare services such as GP practices and pharmacies in May due to bank holidays.
While it is usual to have two bank holidays in the month of May in Scotland, due to the Coronation of His Majesty the King on Saturday 6 May, an extra bank holiday has been granted on Monday 8 May. As a result, three out of the five Mondays in May 2023 are now termed as national holiday.
The dates for Scottish May bank holidays are Monday 1, Monday 8 and Monday 29 May. According to the Scottish Government website, these are set by Scottish Ministers and are the same across the whole of Scotland. Public or local holidays are determined by local councils and can differ between areas. Local councils provide information on any regional arrangements.
Gail MacGregor, Associate Director of Nursing and Operations for NHS 24 explains why bank holidays can have an impact on the 111-service:
“A four-day working week is always something to look forward to, and having three of these in May means that more people will be taking advantage of the additional time off to plan trips away or days out.
“Most people are aware that out of hours health providers such as the 111-service are busier during times such as the Christmas or Easter holidays. However, some forget that GPs and pharmacies could also have differing opening hours for the one-off bank holidays such as the ones upcoming in May. This will also have an impact on the number of people accessing our services.
“On average, NHS 24 forecast call volumes to increase by 257% on a Monday bank holiday compared to a normal Monday, and we prepare for this in advance to meet the additional demand. However, we wish to remind people that are other great resources out there that can provide the same accurate and trusted health advice as calling 111.”
NHS 24 manages NHS inform which is Scotland’s online health information service. It has also launched the health app ‘NHS 24 Online’.
Gail added: “NHS inform and the app NHS 24 Online are digital solutions to get the medical help you need quickly and safely without the need to call 111. Both have online symptom checkers which cover the most common illnesses and ailments, such as lower back pain, flu-like symptoms or urinary tract infections (UTIs). Symptom checkers can also give the appropriate advice fast, such as how to self-manage your symptoms if it is safe to do so, or further information on when and where to seek further medical help.
“Both platforms also offer access to Scotland’s Service Directory, which lists all health and wellbeing services such as GPs, pharmacies, dentists and optometrists. You can use this to search for services which are closest to you and find out the opening hours and contact information for that service.
“If you are fortunate enough to enjoy any of the long weekends throughout May, we hope that you are happy and healthy and able to spend quality time with friends and loved ones. Should you really need urgent health advice or support, our team at NHS 24 along with other colleagues in the NHS are here as always to help.”
About us
We are Scotland’s provider of digital and telephone-based health and care services. Our services include:
- 111 – providing urgent care triage for anyone who thinks they need A&E, but it is not life or limb threatening, support for those in mental health distress and advice when their GP, pharmacy or dental practice is closed.
- NHSinform.scot – Scotland’s online health information service that offers quality assured health and care information including – Symptom checker, Scotland’s Service Directory and Mental health advice and resources.
- Breathing Space a free and confidential phone and web chat service for anyone in Scotland over the age of 16 experiencing low mood, depression, or anxiety.
- Care Information Scotland (CIS) a phone, webchat and website service providing information about care services for people living in Scotland.
- Quit Your Way Scotland an advice and support service for anyone trying to stop smoking in Scotland.
- Living Life a phone service that offers support to people in Scotland who are experiencing low mood, mild to moderate depression or symptoms of anxiety through cognitive behavioural therapy (CBT).
NHS 24 Online app
Our app ‘NHS 24 Online’ provides people in Scotland an additional channel to find out more about their symptoms, how to safely self-manage illnesses and conditions, and when and where to see further medical advice if required. NHS 24 Online can be downloaded free at:
- Apple: info/app-apple
- Android: info/app-android
Social media
For more details on our services, including current campaigns and recruitment, have a look at our social media: Facebook, Twitter, Instagram, YouTube, LinkedIn
Recruitment
For all applicants hoping to join the organisation, our recruitment microsite provides key information including:
- links to current vacancies
- videos of staff discussing their roles
- details of the recruitment process
- benefits of working for NHS 24 and top tips for a successful application.
Accessibility
Work is continually ongoing to ensure our services are accessible.
You can access 111 in diverse ways:
- Language Line – If English is not your first or preferred language, you can use the free interpretation service Language Line.
- British Sign Language (BSL) – If you use BSL, you can use the free BSL interpreting video relay service Contact Scotland BSL.
- Relay K. – If you use a textphone you can contact NHS 24 on 18001 111. Or you can contact NHS 24 with the Relay UK app.
NHS inform provides health information online in 24 different languages, British Sign Language (BSL), Audio, Easy Read, and Large Print. For more information on this see: nhsinform.scot/translations/