By Bill Heaney
Veteran councillor Jim Bollan, pictured right, said : “The Community Party warned the SNP Council at the time not to sell this property to Meallmore Ltd for a knockdown price of £1 million as we had been made aware of various serious incidents including unexplained serious injuries to two two elderly residents and another incident where a resident died and was not discovered for a week, which should make them unfit to run a Care Home.
Dame Jackie Baillie, LEFT, the Dumbarton MSP and Labour’s Scottish Health spokesperson, said: “It is concerning that Alderwood House has been found lacking when it provides care for some of the most vulnerable members of our society.
“The Care Inspectorate has outlined a list of requirements in respect of this facility and have given a deadline of March 6th for these to be completed.
“I trust that the Care Inspectorate will ensure compliance when this deadline passes and in the event that improvements have not been made, will look to escalate matters.”
The Care Inspectorate said: “Thanks for the opportunity to comment, which we respectfully decline. The regulatory history of this service is available on our website.”
The website states: “We look at the quality of care in Scotland to ensure it meets high standards. Where we find that improvement is needed, we support services to make positive changes.”
“Astonishingly, the SNP council allowed one of their own homes, Langcraigs in Gooseholm, off Townend Road, Dumbarton, to go on the market and sold it to a private care provider for £250,000 less than the best price they were offered.
“That is quarter of a million pounds from the public purse in a seriously deprived area which we are constantly reminded is flat broke.
“They must now know that decision was a disastrous one which returned Dumbarton tohttps://www.google.com/ the days of high occupancy care homes in places such as Townend Hospital [widely known as The Poor House] and took them into competition with the private sector for staff.”
“This time of unprecedented financial crisis is the moment when the Scottish Government must step up to help local authorities to continue to provide these vital services.
“Without additional funding the consequences of the cuts ahead will be felt in communities for years to come.”
The public will be able to attend the meeting to witness the waste of time and money that will be spent on it – “This visit gives us an opportunity to hear first-hand from those at the frontline of delivering services and from key stakeholders on the challenges they face, and their hopes and concerns with the proposals.
“The information we gather on this visit will prove invaluable as we develop recommendations for inclusion in our Stage 1 report into the National Care Service Bill.
“One is left wondering exactly how much it cost for the Scottish Government to field that team of highly paid officials for this committee meeting. It’s simply a question of more council taxpayers’ money down the drain.”
Responding to the “significant concern” raised by the Scottish Parliament’s finance committee over the lack of financial detail behind the SNP’s planned centralisation of social care, Scottish Liberal Democrat leader and health spokesperson Alex Cole-Hamilton MSP, said: “The report shows there is no excuse for the government unleashing a billion-pound bureaucratic takeover of social care.
“At a time when public money is already being squeezed to the pips, this is nothing short of a ministerial power grab that lacks any kind of good financial grounding.
“Nicola Sturgeon must order her ministers to stop work on these plans and send the money to where it is needed the most- staff and services.”
Nicola Sturgeon can’t say she wasn’t warned about her national plan and neither can West Dunbartonshire Council claim they knew nothing of the background to Meallmore.
It is almost five years since The DEMOCRAT asked if West Dunbartonshire Council and the associated Health and Social Care Partnership had done any research into the care home company which bought Langcraigs Residential Home at Gooseholm, Dumbarton.
We have heard nothing back from them.
Meallmore Limited got the bargain of a lifetime when the then SNP-run council sold it to them.
We asked the SNP Convener and ‘spokesperson’ for Infrastructure, Regeneration & Economic Development, Councillor Iain McLaren, pictured left, to tell us, but were met with silence.
Complete and utter silence was not the kind of communication the press and public should have expected from the SNP councillor for Dumbarton Central who promised along with his colleagues to SPEAK UP for the people who elected him.
“No comment” was commonplace at the time the council was spending of around £500,000 a year on communications services. And no wonder.
Councillor McLaren had sung the praises of Meallmore when the deal was being cut, but he is not singing now. He is no longer a member of the council.
If only the had done their homework on the information they received they would have found this out on google: An Aberdeenshire care home has apologised after an elderly resident was left severely bruised from a fall. It is believed Jill Symmonds, 78, fell from the toilet while suffering a seizure at Sunnybank Care Home, Cruden Bay. Mrs Symmonds’ family claims that no-one from the care home called to let them know about the incident. Meallmore Ltd, which runs the care home, said the lack of contact was “unacceptable”. Mrs Symmonds’ granddaughter, Emma Stephen, published a Facebook post condemning the incident, which has been shared more than 1,000 times. In the post, she said her family did not find out about the fall until nine hours after Mrs Symmonds had been taken to hospital, and even then, they were only told after calling Sunnybank themselves. She also said her grandmother, who suffers from dementia and epilepsy, had previously broken both her legs in separate incidents due to being left alone on the toilet. The fall left Mrs Symmonds with two black eyes and severe bruising around her face.
Unfortunately, this is not the only record of shocking incidents at this company’s care homes. We flagged up the situation to Councillor Jim Bollan, who voted against Langcraigs being sold to Meallmore. The Renton councillor was shocked and horrified by what he read on the internet.
He said at the time: “It is astonishing that the Health & Social Care Partnership (Quango) have approved this company Meallmore as being fit a proper to take care of elderly residents.
“A look at their record in the care field is quite disturbing. A 91-year-old resident attacked by another resident in a Meallmore home in Inverness, receiving nine injuries to their head.
“A 32-year-old with mental health issues lay dead for up to a week in their flat while being cared for by Meallmore care staff.
“A resident with Parkinson’s humiliated and bullied by staff at a residential home in Aberdeen.
“How the H&SCP can approve this organisation to take care of some of our most vulnerable elderly residents beggars belief.
“This decision to sell this land to this company needs reviewed, before legal documents are signed.”
At the meeting where the decision to sell Langcraigs was taken, Cllr Bollan labelled the proposed £1 million sale of Langcraigs as “scandalous”.
He criticised West Dunbartonshire Council for centralising care services and allowing the private care sector to move in and “make a profit from the care of our elderly”.
Council officers recommended that the authority’s infrastructure, regeneration and economic development committee approve the sale of the home.
The reason given was that there was still a requirement for more care home beds locally.
Cllr Bollan, who has criticised the centralisation of care home services since plans were first considered, said: “This proposal by the health and social care partnership stinks to high heaven and lays bare the need for the two 90-bed care homes being built by the council.
“Once more people have been duped into believing the argument that big is better and the centralisation of care services for the elderly is good for them, only for it to be thrown back in their faces by allowing the private care sector to take over Langcraigs and make a profit from the care of our elderly. Scandalous.”
Langcraigs residents were moved to the new £10 million Crosslet House, which also replaces Willox Park and Dalreoch House, both of which are earmarked for private housing.
Crosslet House, which is far out of the way of the community boasts a modern cinema room, outdoor terrace, internet rooms, gardens, hair salon and nail bar, provides 84 beds for elderly residents, particularly those with dementia.
But it is inconvenient for elderly visitors [relatives and friends of elderly people are usually elderly themselves] who don’t have their own transport and it’s expensive to take a taxi there on a regular basis which can be frequently if the home resident is in an end of life situation.
The bus stops nearest Crosslet are down on the dangerous A82 Boulevard unlike Langcraigs which has bus stops for both directions a few yards away in Townend Road.
The report to the council meeting said: “The health and social care partnership consider that there is sufficient demand in the area for a further care home and of the three currently closing Langcraigs presents the best opportunity to permit refurbishment and expansion.”
So, why didn’t they do this themselves?
“The council started marketing Langcraigs in March, setting a closing date in mid-June. Two offers were received and the £975,000 bid by Meallmore, who are proposing a 32- bed facility with single bed en-suite units, was identified as the preferred option.
“The other bid was made by a residential developer for £1.02 million. The report says Meallmore’s terms are more agreeable due to an early entry date as the council remain liable for maintenance, security and insurance of the site as well as non-domestic rates while the building lies empty.
While Meallmore’s terms may more agreeable to the council, one is left wondering about their operating practices. This is an edited extract from a report from the Daily Mail on-line:
A care home worker played lewd tricks on a resident, telling a colleague it was ‘just a bit of fun’. Clarisa Bartolome and another worker terrified the woman in their care so much that she began to wet the bed and feared nights when they were on duty, a hearing was told. The resident, who suffered from Parkinson’s Disease, was subjected to ‘disgusting’ behaviour by the pair, who also pelted her with jelly babies.
The Nursing and Midwifery Council (NMC) in Edinburgh heard evidence against Bartolome and another member of staff, who was not identified. The alleged incidents happened between 2010 and 2013 when Bartolome was a nurse at Crimond House Care Home, in Fraserburgh, Aberdeenshire. The private home, run by Meallmore Ltd, specialises in caring for patients with dementia or learning disabilities.
Rosemary Cowe, a care worker at the same home, described Bartolome’s behaviour as ‘disgusting’. She said the nurse and the other worker played lewd jokes on four separate occasions. They laughed and claimed ‘it was just a bit of fun’. Mrs Cowe told the hearing: ‘I was on night shift work when I saw what happened to the resident and I totally thought it was inappropriate behaviour.’ On another occasion, according to the witness, the resident had sweets thrown at her. She said the patient ‘always had a bowl of sweets just as you came into the room and they started giggling and chucking sweets at her’. After throwing a black jelly baby, one of the pair had told her ‘there’s a black man for your night’.
The resident had ‘told them to stop it’. According to Mrs Cowe, the incidents had ‘a serious set of effects on the resident’. The patient, who has since passed away, ‘never used to wet the bed’, she said, but after the incident she began to do so and feared the night shift when Bartolome and the other worker were there.
Now, we do not know what local people think of these things which have happened when Meallmore Limited, who have care homes not just across the country in Scotland but in England too, have been in charge of the care of these and other elderly residents of their homes. As for them now taking over the Langcraigs Care Home in Dumbarton, we can just imagine what local people think.
The message from the council’s spin doctors is that we’ll just have to get our imagination caps on. They said it is not their responsibility to look into the background of people they are selling premises to and that it’s a matter for the Care Commission to decide whether Meallmore or any other care company should be allowed to operate.
A West Dunbartonshire Council spokesperson said: “The IRED Committee agreed at a meeting on August 16, to sell the Langcraigs site to an established care home company who will continue to operate it to the benefit of the local community.”
Pressed to be more open, he added: “Any bid put forward on the sale of a Council asset is assessed on its own merits. Social Care and Social Work Improvement Scotland (SCSWIS) have the responsibility for assessing all aspects of proposed new operators before they can become the registered operators of care homes.
“The Care inspectorate will also ensure homes meet the required standard prior to opening. IRED stands for Infrastructure, Regeneration and Economic Development.”
Langcraigs Care Home – sold by the Council for £250,000 less than highest offer.
Later we wrote that one of Scotland’s largest independent care home operators has announced today that it is expanding its empire into West Dunbartonshire after securing a £41 million funding package.
Inverness-based Meallmore Ltd will use the cash to purchase two new sites for future developments and refurbish some of its 25 homes across Scotland.
Meallmore already owns Langcraigs and the site could have been used for social housing for which there is a dire need in West Dunbartonshire.
But the Langcraigs residents were moved up the hill to Overtoun Estate, where a large, £10 million facility had been built at Crosslet House, behind the Timber Houses, with a capacity to accommodate more than 80 residents.
The elderly and frail community homes residents, many of whom are now dead, were drawn mainly from the homes which have been closed, including Willox Park, Dalreoch and Langcraigs, all of which had been strategically placed within communities across West Dunbartonshire.
A previous Labour council closed the old “poor house”, which was in Townend Hospital and passed for elderly care in another unenlightened era.
The intention was to provide a modern approach to elderly care which would allow residents to remain in familiar, comfortable surroundings and to meet familiar faces from the communities they came from.
However, this did not materialise and Crosslet House sadly turned out to be disastrously hit by the Covid-19 pandemic.
Things were so bad there that investigative journalists from BBC Scotland’s Disclosure programme team came to Dumbarton to do a documentary on it. Part of it revealed that some patients had DNR (Do Not Resuscitate) notices included in their notes without their knowledge or without the consent of their families.
Meallmore said that generous funding from HSBC (a large international bank) would help the company complete the construction of new home in Dumbarton.
The new Langcraigs was scheduled to open some time “over the next two years”, and they received the £250,000 because it was believed they would complete the transfer sooner.
Meallmore specialises in dementia care, nursing care, specialist adult care as well as respite and short-stay care, but nothing was mentioned in its press release about its questionable history which includes significant failings.
Nothing was mentioned either about the company’s emphasis now on mental health, which it has become fashionable to endorse in the care of the elderly sector.
The Democrat asked why the council had sold Langcraigs at such a low price. It was below £1 million and £250,000 less than a construction firm had tendered for it to build housing on the site.
SNP Cllr Iain McLaren, who spoke up for the company at the meeting – where he got his information is not known – where the decision was made and the price was agreed, said Meallmore would be excellent purchasers of Langcraigs.
He vouched for the good name of Meallmore. It would be acceptable to sell Langcraigs and send the old folk, along with the residents of other local residential homes in Dumbarton and the Vale of Leven up the into the hills at Crosslet, where access was difficult and dangerous.
SNP Cllr Iain McLaren refused to discuss the sale with The Democrat, who asked if proper background checks had been done on Meallmore, and exactly why it was felt the home should be sold for £250,000 less than the highest bid made for it.
Crosslet House had been built by a Labour council and adopted by the SNP despite expert advice that old people were best served by keeping them in the community and interacting with the community.
The £10 million “super” residential home was far from central or in any way conducive to community interaction. It looked architecturally more like a headquarters for the Stasi than an old people’s home.
We asked Cllr McLaren if he would care to answer the question I put to him six months before about the sale of Langcraigs. He had never replied to my e mail.
How could you be so complimentary about Meallmore, I asked, when all you had to do was google their name to discover that allegations made against them by the relative of at least one resident it were true.
Did West Dunbartonshire Council and the Health and Social Care Partnership do any research into the background of the care home company that offered to buy Langcraigs?
Quite apart from the council passing up the opportunity to use this site to build social housing, which was mooted by some, it was remarkable that the Health and Social Care Partnership had decided Meallmore was a fit and proper company to take care of elderly residents.
A cursory look at the company’s record in the care of the elderly field is deeply disturbing.
To find this out all WDC councillors – and officials – had to do was google Meallmore’s name into their computer to discover that the following report appeared on BBC Scotland’s investigative news programmes last year:
An Aberdeenshire care home has apologised after an elderly resident was left severely bruised from a fall. It is believed Jill Symmonds, 78, fell from the toilet while suffering a seizure at Sunnybank Care Home, Cruden Bay. Mrs Symmonds’ family claims that no-one from the care home called to let them know about the incident. Meallmore Ltd, which runs the care home, said the lack of contact was “unacceptable”. Mrs Symmonds’ granddaughter, Emma Stephen, published a Facebook post condemning the incident, which has been shared more than 1,000 times. In the post, she said her family did not find out about the fall until nine hours after Mrs Symmonds had been taken to hospital, and even then, they were only told after calling Sunnybank themselves. She also said her grandmother, who suffers from dementia and epilepsy, had previously broken both her legs in separate incidents due to being left alone on the toilet. The fall left Mrs Symmonds with two black eyes and severe bruising around her face.
Unfortunately, this is not the only record of similar incidents at this company’s care homes.
There are records of a 91-year-old resident being attacked by a fellow resident in a Meallmore home in Inverness, receiving head injuries.
And of a 32-year-old with mental health issues lying dead for up to a week in their flat while allegedly being supervised by Meallmore care staff.
There was also publicly available a report of an incident when a resident with Parkinson’s disease was humiliated and bullied by staff at a Meallmore residential home.
We wrote at the time: “How the H&SCP can approve this organisation to take care of some of our most vulnerable elderly resident’s beggars belief. This decision to sell this land to this company needs reviewed before legal documents are signed.”
But there were no further communications on these disclosures. West Dunbartonshire Council ignored us. They remained as silent about this as they eventually did about the unacceptably high number of deaths from Covid at Crosslet House Care Home.
Officially, the council, whose alleged policy is to be open and transparent, and the majority of councillors of all parties clammed up, although Community Party councillor Jim Bollan did say the whole thing was “scandalous”.
But then he had been critical of West Dunbartonshire Council from the outset for centralising their own social care services and then allowing the private care sector to move in and “make a profit from the care of our elderly”.
Council officers however recommended that the authority’s infrastructure, regeneration and economic development committee approve the sale of Langcraigs to Meallmore.
Cllr Bollan said at the time of the Langcraigs sale: “This proposal by the health and social care partnership stinks to high heaven. Once more the public are being duped into believing the argument that big is better and the centralisation of council care services for the elderly is good for them.
“This has been thrown back in our faces through them allowing the private care sector to take over Langcraigs and make a profit from the care of our elderly. Scandalous.”
Sadly, it may have taken the Covid-19 pandemic to shine a new spotlight into the dark corner of the care homes business in West Dunbartonshire and nationwide.