Our SNP council have got to be kidding. Imagine having the cheek to post this notice (above) on social media when they haven’t answered about 20,000 calls from the public.
Even when they do answer the phone, they’re not very helpful and sometimes they’re not helpful at all.
Clare Sweeney go in touch with them about overgrown bushes blocking the pavement in the West End. That’s the kind of thing that is a pain for partially sighted people – and for parents with prams to push along the footpath.
Here is a transcript of the conversation between Clare, who is partially sighted, and a council official who answered her very civil message to complain:
Still very overgrown bushes restricting the pavement after the Joint Hospital on Cardross Road and continuing up Westcliff Brae.
Hi Clare Sweeney, thanks for your post, you can report this by emailing email@example.com, thanks Stephen.
West Dunbartonshire Council I don’t have great internet access. Is there another way of reporting?
West Dunbartonshire Council
Hi Clare Sweeney , you can call our contact centre at 01389 737000, thanks Stephen.
West Dunbartonshire Council who should I ask to speak to that’s the main switchboard number isn’t it?
I know waiting times can be long. And don’t want to take up too much of my time
Is there no direct dial option?
The chummy but hopelessly uniformative council officer disappears from the communication never again to be heard of.
There are reports that over the period of the pandemic that no less than 20,000 local people have found themselves in a similar situation to Clare Sweeney. Hanging on to phone lines to which there will never be an answer from anyone. Same with e mails.
We’re all sick, sore and tired of people in public offices and private businesses giving us the run around on the telephone.
Who cares? Not SNP-run West Dunbartonshire Council which is one of the few organisations not yet to have opened for business post the relaxation of restrictions.
And which has highly paid employees sitting at home taking the occasional phone call.
Come off it. The words of that catchy song come to mind.
I’m busy, busy, busy doing nothing
Doing nothing. That’s the life for me
The Council does have some good advice on its website though and that’s about where to get help with your mental health.
And, boy, you’ll need it after you try to get through to them.
This is so kind of them, especially for those people driven round the bend waiting for someone there to answer the telephone.
One small question from me then. How many people have “passed away” while waiting on the phone for the Council to answer them? Please don’t scoff. It’s not preposterous.
People in SNP-run Scotland are dying waiting for ambulances to get them to hospital even though First Minister Nicola Sturgeon told us all at the very beginning of this crisis (well a few weeks after the beginning, which was when they finally got round to it) that we hadn’t a thing in the world to worry about.
The SNP government were prepared for anything Covid 19 could throw at them and this included PPE, hospital accommodation, intensive care units, adequate staffing, care homes …. I could go on … and on.
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