By Bill Heaney
Dumbarton constituency MSP Jackie Baillie told the Scottish Parliament today: “A 94-year-old woman in my constituency had to cancel her booster vaccination appointment because she caught Covid. Thankfully, she has now recovered, but her family is still trying to re-book online and on the telephone through the NHS Inform booking service.
“They have tried over three days, phoning several times a day. Yesterday, the operator told her that the system was down, that it had been down all week and that they did not know when it was going to be fixed. When the First Minister was telling everybody to phone NHS Inform this week to get an appointment, the system was not functioning. Can she tell us when it will be fixed?”
The First Minister Nicola Sturgeon immediately apolgised. She said: “The issue has been resolved now, I understand. There was a problem with the system. If Jackie Baillie sends the Cabinet Secretary for Health and Social Care her constituent’s details, we can get in touch to make sure that they have what they need to re-book the appointment.
“Such issues will happen from time to time. They are regrettable and we fix them as quickly as possible. However, as of yesterday, almost 600,000 booster vaccinations had been given across Scotland. Every day, thousands of booster vaccinations are given, which is to the great credit of everybody who is administering the scheme across the country.”